Service Delivery & Operations Wing

The Service Delivery & Operations wing is at the heart of our business, responsible for ensuring efficient service delivery, project management, and operational excellence across all service lines.

Project Management:
Leading and overseeing projects across all service domains, ensuring they are delivered on time, within budget and meet quality standards.
Quality Assurance:
Implementing quality control measures to maintain high service standards and client satisfaction. consumers.

Client Relationship Management:
Building and maintaining strong relationships with clients, understanding their needs and delivering customized solutions.
Operational Efficiencey:
Streamlining processes and workflows to ensure efficient operations and service delivery.
Technology & Innovation:
Leveraging technology and innovative solutions to enhance service delivery and adapt to changing market demands.

Solution

The solution WP consulting came up with combined cutting edge technology with real world practicality. Everyone knew that the systems had to be updated, the real challenge was updating them without disrupting the whole organization in a negative way. The solution was to introduce proper workload management done through computers, while providing mobile platforms to the stakeholders.

This allowed the workers to be involved in the job instead of feeling like they had been made redundant by technology.

Solution

This allowed the workers to be involved in the job instead of feeling like they had been made redundant by technology.

By the numbers, the effort:

Reduced lead time by 43%
Decreased variability by 50%
Lowered the risk of back-order by 95%
Increased stock for finished goods by 10%
Decreased variability by 50%
Lowered the risk of back-order by 95%